Order Management

There are two ways to manage orders on Fruugo, either via our Retailer Portal or alternatively through our Order API interface to provide an automated experience managing orders in your own system. Some of our platform partners have Order API pre-built as part of the integration.

Order Management Solutions

Fruugo Retailer Portal

Within the Fruugo Retailer Portal, the order management tool allows you to manage your orders in a quick and efficient way.

The retailer portal also allows you to view and amend your account details as well as create a series of reports to keep track of your account.

Retailer Portal URL: https://retailer.fruugo.com/

Fruugo Order API

The Fruugo Order API is an interface for retailers to process Fruugo orders within their own system. The main functionality will allow you to download Fruugo orders into your own back office, and then send order updates (confirm, ship, cancel and return) automatically back to Fruugo.

In order to retrieve order information using the Fruugo Order API, you will be required to build the code / script to request information from our published URLs and process the returned XML for your system.

Some of our Platforms Partners have Order API built-in as part of their integration. Please see Integration > Platform Partners for details.

Additional Information

Providing Customer Support

Fruugo's multilingual customer care team are available to help retailers with any kinds of questions or difficulties including those relating to the Fruugo Retailer Portal and Order Management. The customer can make requests regarding your products, orders, returns or other general issues which will be displayed in the enquiries section, with the Fruugo customer care team available to provide advice and assist with escalations. They are on-hand to help minimise all language issues and generally facilitate a smooth process for all involved.

Packing Information

Fruugo packing slips are supplied pre-filled as a receipt for the customer to be included with every order package.

The invoice / packing lists are translated into the customer's own language and show all the order information in the currency they paid in. It also includes return instructions and a return form.