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Confirming a new order means that Fruugo guarantees to the customer, on your behalf, that the order will be delivered. If you reject a new order, Fruugo refunds the value of the order to the customer. Fruugo remits payments for your products sold at Fruugo after the customer receives the order and after the applicable return period expires.
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| name | Mark an order as confirmed.pdf |
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| name | Mark an order as shipped.pdf |
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| name | Mark an order as returned.pdf |
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Instruction Guide
Searching an order
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In the event that there is a problem with your integration orders may not update on the Fruugo system, for customer refunds and retailer payments to process the order must be updated on the Retailer Portal.
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| name | Mark an order as confirmed.pdf |
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| name | Mark an order as shipped.pdf |
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Cancelling orders
If you cannot deliver the order in full or partially please cancel it as soon as possible after it has been placed.
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Cancellations made by customer care and risk management are reflected in the order status. Orders cancelled in risk management will appear in your system as cancelled orders; they will not appear as pending orders.
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| name | Mark an order as returned.pdf |
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Processing Returns
Customers are instructed to notify you about their wish to return an order, or any product included in the order, within 14 days of receiving the delivery.
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