Shipping



In order to be able to show your product listing to our customers, Fruugo requires your shipping costs for the countries which you intend to ship (from the 46 supported on Fruugo).

The way to submit your shipping charges for use on the Fruugo system is via the completion and return of the Fruugo Shipping Template which is easy-to-use Excel spreadsheet. The template must contain all the information required for each country your products are to feature, in order to calculate the correct shipping charge at the point of order.

Shipping Types Available

Using one of the four available methods of calculation, you can easily supply one set of charges or customise your costs to be different for each of the 46 countries. Whats more you can provide two different costs wherever you need to - standard and express - to give the customer all the options they may need to order. Please note: Only one method of calculation can be used per country.

The four calculation methods:

Flat Rate Shipping


Flat rate pricing means that a consumer will be charged a specified shipping price regardless of the total amount or weight of the items ordered.

To supply your shipping charges via a flat rate method requires the completion of only 4 mandatory fields. Please provide all prices excluding VAT.


Value Based Shipping


Value based pricing means that the shipping cost is calculated based on the total value of the items ordered.

To supply your shipping charges via a value based pricing method requires the completion of 6 fields. Please provide all prices excluding VAT.


Weight Based Shipping


Weight based pricing means that the shipping cost is calculated based on the total weight of the items ordered.

To supply your shipping charges via a weight based pricing method requires the completion of 6 fields. Please provide all prices excluding VAT.


Quantity Based Shipping


Quantity based pricing means that the shipping cost is calculated based on a base rate with an additional charge for each subsequent product added to the order.

To supply your shipping charges via a quantity based pricing method requires the completion of 5 fields. Please provide all prices excluding VAT.


Please note: All costs provided should be excluding VAT.

Delivery Type

Domestic

Standard: Your default / basic delivery option within the country that you are based. This method does not typically offer Track & Trace or Proof of Delivery. 2-5 working day timescale.

Express: A quicker delivery method within the country that you are based that typically provides Track & Trace and Proof of Delivery. 1-2 working day timescale.

International

Standard: Your default / basic delivery option for international orders. This method does not typically offer Track & Trace or Proof of Delivery. 5-14 working day timescale.

Express: A quicker delivery method for international orders that typically provides Track & Trace and Proof of Delivery. 3-7 working day timescale.

Courier

In order for us to keep the customers up to date with their orders and ensure they are provided with accurate information to track their orders via our tracking solution, as well as them receive email updates on their order, the courier being used for your shipment needs to be specified in the 'Courier' field of the shipping template. If you potentially use more than one courier for a method you should add these additional couriers in the 'Additional Courier' fields. You only need to select the name of your courier from the drop-down list of couriers currently supported. If your courier is not listed please advise the Fruugo Integration Team.

If you do not provide us with the courier information your account will not be eligible to use our tracking solution to keep customers up to date on their order progress. As a result you are likely to experience an increase in Customer enquiries.

Shipping Template Download