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Action and view View options
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Sometimes customers are not satisfied with their purchase. This can be for a number of reasons
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Fruugo have built a Disputes tool to assist in resolving these disputes as quickly as possible. The first release deals with PayPal disputes for the dispute reason ‘I have not received my order’.
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Disputes can be managed via a dashboard. The dashboard is accessed on the Merchant Centre homepage from the panel on the left hand side of the page.
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Search
Date From
Date To
Status
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Selecting ‘Action against a record opens up the Dispute form to allow data to be provided. (See section on 'Dispute Form’)
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A Disputed record will show the items that were uploaded to defend the dispute.
An undisputed record will show the date and time that the item was accepted and that the item was not defended.
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When a dispute is raised with a payment provider it triggers an email to the retailer.
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Accepted email.
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Defended email
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When the link in the email is selected the following form appears.
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On selection of ‘Accept the claim’ the following page will be shown and the Accept email will be sent.
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It is not possible to move to the next step until the consent checkbox has been selected.
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