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We aim to maintain a professional and polite tone in all our dealings with customers, retailers and suppliers.
If you are subject to any abuse, discrimination or bad language from customers, we would expect that you warn inform the customer that you are unable to assist them with their enquiry if this continues. You are also able to escalate any of these cases to our team, who will assist in resolving these cases amicably. Similarly, if we are notified of any cases where you, as a seller, have been unprofessional, abusive, discriminatory or used bad language in your communications with customers, this will not be tolerated.
In cases where we find Customers customers have been subject to abuse, we may have to refund the customer at your expense to resolve the matter for them and your account will be escalated to our account management team for review and potential suspension.
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