Abuse & Discrimination

We insist that our customers, retailers and Fruugo team are treated fairly and with mutual respect.

At Fruugo we pride ourselves on our diversity and inclusion and do not tolerate abuse in any form to our teams, our retailers or customers. We will not tolerate any discrimination in relation to protected characteristics, including ethnicity, disability, age, gender and gender identity or sexual orientation.

We aim to maintain a professional and polite tone in all our dealings with customers, retailers and suppliers.

If you are subject to any abuse, discrimination or bad language from customers, we would expect that you inform the customer that you are unable to assist them with their enquiry if this continues. You are also able to escalate any of these cases to our team, who will assist in resolving these cases amicably. Similarly, if we are notified of any cases where you, as a seller, have been unprofessional, abusive, discriminatory or used bad language in your communications with customers, this will not be tolerated.

In cases where we find customers have been subject to abuse, we may have to refund the customer at your expense to resolve the matter for them and your account will be escalated to our account management team for review and potential suspension.