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Commission

Commission

Jan 06, 2026

Fruugo’s New Transparent Commission Pricing Model - A simpler, fairer and more transparent way to grow your sales.

What’s changing

To benefit all our retailers and to give you full transparency on exactly how much you will receive from each Fruugo sale, from 1st January 2026 Fruugo’s fee structure will be simplified, with the current fee structure calculated on the customer price (which includes VAT, price pointing and currency conversion) being replaced by a single flat fee of 20%, calculated on the price you set in your product data including shipping.

You simply receive back 80% of your listed price, in your currency, irrespective of the shopper’s country. Any currency conversions or price variances for different countries are at Fruugo’s cost.

This all-inclusive fee covers:

  • Commission

  • Payment processing fees

  • Traffic generation and marketing investment

The total percentage fee remains the same. This is not an increase in fees.

This change is designed to make your costs easier to calculate and your margins fully transparent, without raising the amount you pay overall.

What this means for you

  • Simplicity : One flat fee for everything

  • Transparency : Always know your exact margin before you list a product.

  • Predictability : Easier planning and pricing across multiple markets.

  • Growth investment : Over half of Fruugo’s fee is reinvested directly in marketing and traffic to bring you more customers.

  • Flexibility : Continue to use the commission dial to boost visibility whenever you want (used by the majority of our retailers to drive more sales).

Next steps

Our new Retailer Terms and Conditions will make the above changes formally effective from 1 January 2026. We’re confident that this new model will make selling on Fruugo simpler, more transparent, and more profitable, helping you grow your international sales with greater clarity and confidence.

Fruugo charges Commission and Funds Processing Fees on all orders sent to the Retailer for shipment, except where an order is cancelled by the Customer prior to either shipment of the goods, so long as shipment is within 24 hours of the order being placed, or within the lead time, if a lead time was specified by the retailer at the time the customer placed the order. Funds Processing Fees are not refundable.

Payment Process

  1. Customer places order and pays in their local currency.


  2. You access the order details, deliver the products and inform Fruugo via the Merchant Portal (or Order API). Note: Orders should only be marked as shipped at the time of dispatch, not prior.


  3. It is assumed that all deliveries arrive within 2 weeks of dispatch. The Distance Selling / Cooling Off Period is 2 Weeks from date of delivery.


  4. Once a week at midnight Sunday all orders out of their Cooling Off Period are cleared for payment.


  5. Once a week you are paid for your cleared orders, in your local currency, less Fruugo Commission and Funds Processing Fees.


  6. In the same week as payment from Fruugo, you are emailed an invoice for Fruugo Commission and Funds Processing Fees that were deducted from your payment, together with a statement showing the orders included in the payment.


You can contact accounts@fruugo.com at any time if you have any queries about commission charges.