Sello FAQs

Product

Common Question	Answer
How often does Sello add newly activated products to the Fruugo product feed?	Every 30 minutes.
How often does Sello update the Fruugo product feed if a product is changed in Sello?	Every 30 minutes.
How often does Sello synchronise stock changes on already created products to Fruugo?	Every 15 minutes.

Order

Common Question	Answer
How often does Sello import orders from Fruugo to Sello?	Every 10 minutes.
How do you confirm orders on Fruugo when using Sello?	Sello automatically accepts orders on Fruugo.
Can you cancel or refund a order for in Sello for Fruugo?	No, not at this time. You need to handle this in Fruugo's Retailer Portal.
How long does it take for Sello to ship a order on Fruugo?	It is synchronised instantly when a order is delivered in Sello for Fruugo.
Does Sello synchronise tracking and tracking URL to Fruugo on orders?	Yes, if you add a shipping provider and tracking number to your order in Sello before you set it as delivered it will be synchronized when you deliver it.
Can I create delivery notes in Sello?	Yes, you can generate delivery notes that uses Fruugo's standard directly in Sello.

Plugin

Common Question	Answer
Will the Fruugo orders be imported to my webshop?	Yes, as soon as a new order is registered we will send it to your webshop via our platform. Sello checks for new orders every 10 minutes.
How do you confirm orders on Fruugo when using our plugin?	Sello automatically accepts orders on Fruugo.
How long does it take for Sello to ship an order on Fruugo?	It is synchronised instantly when an order is delivered in you webshop.
Can you cancel or refund an order using Sello for Fruugo?	No, not at this time. You need to handle this in Fruugo's Retailer Portal.
Does Sello synchronise tracking and tracking URL:s to Fruugo on orders?	Yes, if you add a shipping provider and tracking number to your order in your webshop before you set it as delivered it will be synchronized when you deliver it.
Can I put my products up for sale on Fruugo directly from my webshop?	Yes, you can activate products in your webshop just like you would in Sello, this will put them up for sale.
If I update the products in my webshop, will it synchronise to Fruugo?	Yes, just like using our platform, updated products will be changed in the feed every 30 minutes.
Can I use Fruugo’s own categories?	Yes, you can map your own categories to Fruugo’s in your webshop. When this is done you will only have to use one category.
How often does Sello synchronize stock changes on already created products to Fruugo?	Every 15 minutes. If a product is sold in your webshop, the stock will be adjusted on Fruugo after a maximum of 15 minutes.