Intellectual Property

You must not infringe on any third parties Intellectual Property Rights, including the IP Rights of other retailers on Fruugo. IP Rights include trademark, copyright, patent and design rights. Where an Intellectual Property Complaint is submitted to Fruugo via the Notice and Takedown Procedure, we will review the complaint and decide what action to take. This action may include the suspension of your product from Fruugo or a request for you to liaise the complainant directly.

If you wish to dispute the complaint received from a third party, please contact the Legal Team to notify them that you intend to discuss this further with the Rights Holder. Please notify the Legal Team on the outcome of your discussion within 14 days. If you have resolved the complaint with the Rights Holder, we will reinstate your product on Fruugo upon receiving evidence of this settlement, or confirmation from the Rights Holder. If after 14 days we have not receive an update from you regarding the complaint, we will permanently suspend the reported products from Fruugo.

In some circumstances it is a mandatory requirement for you to engage with the relevant third party as soon as possible. This will be indicated by the Legal Team, however we strongly encourage that you liaise with all third parties who contact you directly in a cooperative manner to ensure any issues are resolved amicably and further legal action is not taken against you.

Repeated Intellectual Property complaints made against your product listings may lead to an account suspension and your seller payments being withheld. Please note that in some circumstances, we may decide to suspend your account prior to incurring a complaint and this will be at Fruugo’s full discretion. You must regularly review your product listings in full and must not list any SKUs which do not comply with Fruugo’s Terms and Conditions.

Please see our Intellectual Property Policy for more information on this topic –

https://fruugo.atlassian.net/wiki/spaces/RR/pages/2565406721/Intellectual+Property+Policy?atlOrigin=eyJpIjoiOTg0MmNjN2YyMmRjNDMyMmFkZjM3MTYyNWM2YTcyNGIiLCJwIjoiYyJ9