Prohibited and illegal products

In line with our Terms & Conditions we do not expect to see any prohibited or illegal products listed on Fruugo. It is a retailers sole responsibility to ensure that a product is legal for sale in each country that you are operating in, and it will not be considered to be an illegal customer purchase. A retailer must ensure that the products are compatible with the chosen market.

When we are alerted by a government or regulatory authority that a prohibited product has been advertised on Fruugo we will immediately suspend this product from Fruugo and notify you about this. If we receive repeated notices that you are advertising prohibited products your account may be escalated to account management who will consider the suspension of your account.

Where a customer receives a penalty charge due to a prohibited product being seized and a penalty imposed, we will refund the customer and we may reimburse the customerfor the charge issued for the seizure and/or destruction of the product upon production of compelling evidence to support the claim, and deduct this from your retailer payments where we deem this to be an appropriate solution.

At Fruugo’s sole and absolute discretion a charge may be issued for the removal of any prohibited products. Please see Schedule 2 in the Retailer Terms and Conditions for further information.

Please see our Prohibited Products Policy for further information –

https://fruugo.atlassian.net/wiki/spaces/RR/pages/3250487297