Management of Orders

Orders should be confirmed as soon as possible and updated as shipped within your advised lead time for an item.

It is essential that any delays in dispatch are communicated to the customer via the Fruugo retailer portal. Where there is a delay, the customer should be notified and given the option to cancel if they are unhappy to wait longer than was advised while placing the order.

Where an order is in a confirmed or new status and has exceeded the advised lead time, and the customer has not agreed to wait longer than the advised timescale for dispatch, we may cancel this order and refund the customer at your expense.