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Order Management Solutions
Fruugo Retailer Portal
Within the Fruugo Retailer Portal, the order management tool allows you to manage your orders in a quick and efficient way.
The retailer portal also allows you to view and amend your account details as well as create a series of reports to keep track of your account.
Retailer Portal URL: https://retailer.fruugo.com/
Fruugo Order API
The Fruugo Order API is an interface for retailers to process Fruugo orders within their own system. The main functionality will allow you to download Fruugo orders into your own back office, and then send order updates (confirm, ship, cancel and return) automatically back to Fruugo.
In order to retrieve order information using the Fruugo Order API, you will be required to build the code / script to request information from our published URLs and process the returned XML for your system.
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Additional Information
Providing Customer Support
Fruugo's multilingual customer care team are available to help retailers with any kinds of questions or difficulties including those relating to the Fruugo Retailer Portal and Order Management. The customer can make requests regarding your products, orders, returns or other general issues which will be displayed in the enquiries section, with the Fruugo customer care team available to provide advice and assist with escalations. They are on-hand to help minimise all language issues and generally facilitate a smooth process for all involved.
Packing Information
Fruugo packing slips are supplied pre-filled as a receipt for the customer to be included with every order package.
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