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To help mitigate the cost of import VAT at the border, Fruugo will add a customs charge amount equivalent to the local VAT to the product price for UK retailers selling orders to the EU and EU retailers selling to the UKUK & EU where the product is outside Fruugo's remit for marketplace tax.
The customs charge amount will be available to all retailers that are shipping their orders using DDP and can receive the customs charge as part of your regular payment. We realise that the local VAT won’t cover 100% of the cost of shipping DDP. Customs agents will charge VAT on the customer-facing price, so their charge will be a few percent higher than the VAT for the product. We are finalising our process and payment solution for reimbursing import VAT on goods Delivered Duty Paid and will send a comprehensive update over the coming days. More information will be sent by is available from our Account Management team shortly.
For DDU shipments, Fruugo will pay for and administrate customer requests for refunds of VAT and duty to help alleviate some of the friction. The customer will request the refund of these charges via our Customer Services team.
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