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- Clicking 'Forgotten password' on the Retailer Portal login screen and following the steps.
- Using the 'Send password reset' feature in the new user management module following the steps below.
How do I use it?
Access
The new module can be accessed by logging into our Retailer Portal as normal, using your existing credentials.
Main menu
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Administrator
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- My Users - will show you a list of all your user accounts, options to manage these user accounts and create new ones.
- My Details - will show you the details of your own account (the currently logged in user).
User
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- My Details - will show you the details of your own account (the currently logged in user).
My Details
To edit this information, simply click in an editable field, change the content and click Save.
If you wish to return to a previous screen click 'Cancel' or 'Back'.
Administrator
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User
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Non-editable sections are:
- Retailer name and ID - unique to you.
- Status of the user - if user is currently enabled (has access) or disabled (access revoked).
- Role type - if user is an Administrator or User.
Editable sections are:
- First name
- Last name
- Telephone - this field is optional
- New Password
- Confirm New Password
My Users
This feature is only available for Administrators.
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From this screen you can:
- View summary level details of all users.
- Click to view more details and edit a user via the Edit button (this includes disabling, enabling and password reset).
- Click to create new users via the Create User button.
The table shows:
- ID - a unique number given to that user account for reference purposes.
- Email - the primary email address associated with that account, used for password reset and as a username to login.
- Role - the type of user (permissions described in the 'What can I do with it?' section above).
- User since - date and time stamp of when the user was created.
- Status - whether or not the user is currently enabled (has access) or disabled (access revoked).
- Actions - the Edit button.