INTELLECTUAL_PROPERTY_INFRINGEMENT

Your product has been blocked as it has been identified as infringing on intellectual property rights.

If the product is authentic, and you are an authorised seller, please submit an appeal to Fruugo legal.

RAPEX_ALERT

Your product has been blocked as it has been identified as a dangerous or unsafe item by the EU’s RAPEX system.

We will not unblock this product. Any appeal will be ignored.

COUNTERFEIT_GOODS

Your product has been blocked as it has been identified as a counterfeit item.

If the product is authentic, and you are an authorised seller, please submit an appeal to Fruugo legal.

TEMPORARY_RESTRAINING_ORDERS

Your product has been blocked as it is has been identified as an infringing item in a Court Order or Temporary Restraining Order.

You will have received an email from Fruugo to explain why your product has been blocked.

Please liaise with the Plaintiff using the information provided to you.

ILLEGAL_PRODUCTS

Your product has been blocked as it has been identified as an illegal item.

We will not unblock this product. Any appeal will be ignored.

MISLEADING_ADVERTISEMENTS

Your product has been identified as a misleading advertisement. The goods advertised on Fruugo or goods received by the consumer are not as described.

We will not unblock this product. Any appeal will be ignored.

EXTENDED_PRODUCER_RESPONSIBILITY

Your product has been blocked as you do not have a valid EPR certificate for the given country.

Provide a valid EPR certificate or remove the affected country from your store’s configuration.

NONCOMPLIANT_MISSING_PRODUCT_INFORMATION

Your product has been blocked as it has been identified as a non-compliant product: this includes missing or invalid information.

Please take the time to review your product catalogue to ensure all products are compliant with the relevant legislation and standards. This includes labelling requirements.

PROHIBITED_PRODUCTS

Your product has been blocked as it has been identified as a prohibited product which is in breach of Fruugo's policies.

We will not unblock this product. Any appeal will be ignored.

RESTRICTED_PRODUCTS

Your product has been blocked as it has been identified as breaching our terms and conditions.

If you feel this product has been blocked incorrectly, please submit an appeal to Fruugo legal.

BLOCKED_BY_SHIPPING

Your product has been blocked because no shipping method exists to accommodate this country for this product.

Update your shipping method configuration to ensure the product and country are supported.

BLOCKED_BY_PRICE

Your product has been blocked because we cannot find a price for a given country.

Ensure you have configured valid tax settings for each country you wish to sell in.

BLOCKED_OTHER

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Please contact the Retailer Technical Support Desk to understand why this product has been blocked.

OUT_OF_QUOTA

Your product has been blocked because you have exceeded your listing allowance.

Your products will be published when your quota is increased.

DATA_VALIDATION

Title not provided in title case

Update your title to the expected format: This is Title Case.

DATA_VALIDATION

Invalid use of LeadTime with an out of stock product

The LeadTime field should not be populated for products marked as OUTOFSTOCK.

DATA_VALIDATION

DiscountPriceStartDate & DiscountPriceEndDate relationship incorrect

DiscountPriceStartDate & DiscountPriceEndDate should follow in the expected pattern i.e. EndDate should not be dated before the StartDate.

DATA_VALIDATION

Product contains wrong identifier for this product type

EANs shold not be used for any books, ISBNs should be populated for this product type, ISBNs should only be used for books and no other product type.

DATA_VALIDATION

StockStatus & StockQuantity relationship incorrect

If the StockQuantity value is set to 0 then the StockStatus should be marked as OUTOFSTOCK, if this value is higher than 0 the status should be INSTOCK.

DATA_VALIDATION

Variation product not grouped

Products with variations by attributes (e.g. same product in different sizes or colourways) should be grouped by assigning the same ProductID for all SKU variations.

DATA_VALIDATION

Non-colour value specified in AttributeColor

Only colour variations should be listed in AttributeColor, please place this variation in a more appropriate Attribute field.

DATA_VALIDATION

Category does not exist or is not an exact match

Provide a complete and accurate Fruugo category path.

DATA_VALIDATION

Invalid StockQuantity value

StockQuantity values should be whole numbers and cannot go below 0.

DATA_VALIDATION

The image supplied was in the wrong format. Check that the file type and size are appropriate

Your image was not able to be downloaded. Ensure your image format is correct i.e. accepted formats: .jpeg .png or .gif with a minimum of 400x400 in size

DATA_VALIDATION

An error occurred during the download of the image

Your image was not able to be downloaded. Ensure your image location is correct.

DATA_VALIDATION

No distinguishing attribute for this child SKU

There are SKUs in this product that do not have unique attributes to separate them from the other SKUs that share the same ProductId.

DATA_VALIDATION

ISBN invalid

Provide a valid ISBN, 10 or 13 digit number. (Books only)

DATA_VALIDATION

Field character limit exceeded

Please find all field character limits for Fruugo here: https://fruugo.atlassian.net/wiki/spaces/RR/pages/67882986/Field+Specification+-+Limits

DATA_VALIDATION

Category not accurate to product

The category provided is not accurate to the product type, please ensure all categories are a close match as to what the product actually is.

DATA_VALIDATION

Description not provided in title case

Update your description to the expected format: This is Title Case.

DATA_VALIDATION

Discount price end date cannot be set in the past

DiscountPriceEndDate needs to be a future date to be accurate.

DATA_VALIDATION

Invalid price format

VATRate value needs to be a whole number and should not include '%' symbol, prices should only be separated using decimal places.

DATA_VALIDATION

Brand not accurate to product

Provide an accurate Brand for your product or mark it Unbranded.

DATA_VALIDATION

Brand is required

Provide a Brand for your product.

DATA_VALIDATION

Image contains text, overlay or watermark

Upload an image without text, overlays, or watermarks.

DATA_VALIDATION

Language code does not match content language

Ensure your language code matches your product data. Ensure language used is consistent throughout entire catalogue.

DATA_VALIDATION

Title does not describe the product

Ensure your title accurately describes your product.

DATA_VALIDATION

Incorrect currency for the account

Please ensure that the currency provided is accepted for your domestic country and matches the bank details provided.

DATA_VALIDATION

GTIN not unique / duplicated

Provide a unique GTIN for each product in your catalogue.

DATA_VALIDATION

GTINs (EAN / UPC) is required

Provide a GTIN for your product.

DATA_VALIDATION

PackageWeight value inaccurate

All PackageWeight values need to be whole numbers and cannot be set to 0 if using weight based shipping.

DATA_VALIDATION

Invalid LeadTime value

Field only to be used when lead time exceeds 24 hours, 2 is the minimum valid value for this field. Must be whole numbers designating days.

DATA_VALIDATION

Invalid use of LeadTime with a not available product

The LeadTime field should not be populated for products marked as NOTAVAILABLE.

DATA_VALIDATION

Category is required

Provide a complete and accurate Fruugo category path.

DATA_VALIDATION

Invalid date format

Please ensure that any dates are in one of the following accepted formats: DD:MM:YY; DD:MM:YYYY; YY:MM:DD; YYYY:MM:DD; DDMM-YY; DD-MM-YYYY; YY-MM-DD; YYYY-MM-DD.

DATA_VALIDATION

Colour attribute missing/not specified

This SKU requires an accurate colour attribute to be mapped.

DATA_VALIDATION

SKU ID is required

Provide a SKU ID for your SKU.

DATA_VALIDATION

Non-size value specified in AttributeSize

Only size variations should be listed in AttributeSize, please place this variation in a more appropriate Attribute field.

DATA_VALIDATION

Description is required

Provide a product description.

DATA_VALIDATION

Country restriction incorrectly applied

The country field should only be used for SKUs that cannot be sold to certain countries, please only map countries that these SKUs can be sold to. This field should not be populated for all SKUs using the same countries.

This error will also occur if you are based in a country that does not support domestic selling and attempt to list a product for sale in that market.

DATA_VALIDATION

Invalid StockStatus value

If the StockQuantity value is a positive value, the StockStatus should be marked as INSTOCK, if this value is set to 0 the status should be set to OUTOFSTOCK or NOTAVAILABLE.

DATA_VALIDATION

Product ID is required

Provide a Product ID.

DATA_VALIDATION

An image was not found at the given location

Your image was not able to be downloaded. Ensure your image location is correct.

DATA_VALIDATION

Size attribute missing/not specified

This SKU requires an accurate size attribute to be mapped.

DATA_VALIDATION

Incorrect VAT rate

VATRate provided is not the expected domestic rate.

DATA_VALIDATION

Description contains non-permitted values

Remove any restricted symbols or designations from the product description. E.g. URLs, price designations, emojis.

DATA_VALIDATION

Title is required

Provide a Product Title.

DATA_VALIDATION

Title includes unpermitted terms

Remove any restricted terms from the title. E.g. References to pricing, services or shipping, explicit language, external sites.

DATA_VALIDATION

StockStatus or StockQuantity is required

One of either StockStatus or StockQuantity fields are required to be used, or both can be populated for all SKUs.

DATA_VALIDATION

Title contains non permitted values

Remove any restricted symbols or designations from the product title. E.g. URLs, price designations, emojis.

DATA_VALIDATION

GTIN invalid

Provide a GTIN in the expected format i.e. 8, 12, 13 & 14 digits or EXCEP if applicable.

DATA_VALIDATION

VAT Rate is required

Provide a VAT rate for your product.

DATA_VALIDATION

Title includes attribute information

Remove attribute information from your title.

DATA_VALIDATION

Title contains keyword loading

Ensure your product title is specific and does not contain generic keyword that are misleading for the product.

DATA_VALIDATION

Description includes non-permitted terms

Descriptions should not include; weblinks, contact requests, shipping and pricing information, discount offers, references to other websites, warranty information, downloadable content, references to the product being brand new.

DATA_VALIDATION

SKU is a duplicate of SKU...

This SKU has been uploaded again using the same identifying values, please mark these SKUs as NOTAVAILABLE and re-upload these SKUs with unique identifiers.

DATA_VALIDATION

Cloned listing

This SKU has been identified as a copy of an existing listing from a different retailer. Please remove the SKU from your catalogue. This issue will not be resolved by Fruugo.

DATA_VALIDATION

Description does not contain sufficient information to describe the product

Please update your description to ensure it contains the key information about the product which the customer requires. The description should not be a duplication of the title.