What is it?

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The Product Issue Report contains a list of products in your catalogue that are not able to be published to the Fruugo website.

To receive the report, click Generate Report in the Catalogue tab. A CSV file will then be sent to the email address registered against the Retailer Portal account that is logged in.

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What can I do?

The Product Issue Report will help you identify and resolve issues with your products. You can use the guidance below to understand what has caused a particular issue and what changes you can make to ensure that your product can be published. Any product data amendments must be made via your integration.

What information is available?

The Product Issue Report provides product information in the following format:

Product ID	SKU ID	Issue Type	Issue Reason	Countries

Product ID	SKU ID	Issue Type	Issue Reason	Countries
SPRA001	SPRA001_01	PROHIBITED_PRODUCT	Your product has been blocked as it has been identified as a prohibited product which is in breach of Fruugo's policies.	CA GB AT DE
SPRA001	SPRA001_01	DATA_VALIDATION	An error occurred during the download of the image	CA GB AT DE
SPRA002	SPRA002_01	COUNTERFEIT_GOODS	Your product has been blocked as it has been identified as a counterfeit item.	CA GB AT DE
SPRA003	SPRA003_01	DATA_VALIDATION	GTIN invalid	CA GB AT DE
…

Please note that the report generates rows according to Issue Reason. This means that the report may include multiple rows for the same product and SKU ID.

If there are no issues present in your catalogue, you will receive email that states that we did not find any issues.

What do the columns mean?

Header	Definition

Header	Definition
Product ID	Your product identifier.
SKU ID	Your SKU identifier.
Issue Type	The type of issue affecting your product.
Issue Reason	The reason your product is not available for sale in a given country.
Countries	A list of country codes that your product is not available for sale in, for a particular issue reason.