Managing Products & Shipping
Understanding Products
Basics
Check your products against the product guidelines before submittting them to avoid errors, delays and disruption to your listings.
Always check your grammar and spelling - it does not reflect well to the customer viewing your product if there are errors.
Use the Manufacturer/Brand's official product information - title, description, product code/mpn, and image - whenever possible.
Use title case for all fields. Do not write in ALL CAPITALS or all lower case.
You product feed must contain active, in stock products at all times.
Only officially licensed products can be listed for which you can prove legitimate distribution rights.
Update Products
All product changes must continue to be made via the product feed or API you set-up and provided during your integration, whether this has been built in-house or using a 3rd party integration partner.
The data will update on a schedule. At the time of processing it will update all existing products, remove any products which no longer exist, and begin to create any new products which are now submitted.
The changes will not be instantaneous and will only occur after the scheduled feed update for your account and the changes have been processed through our system.
New Products
Only new products which meet the specification will successfully create and go live. As a result you must ensure the guidelines below are followed for all products added. Products which do not meet the specification will not go live on the platform.
Any new product can take up to 96hrs to go live as the system has to complete currency and translation conversion and process all images. The 96hrs is following the feed being processed on your schedule (which may be an additional 24hrs).
Any product which requires manual review or intervention due to non-confirmity will not going live.
Product Images
All images provided must meet the specification or the product will not be advertised or may not go live. As a result you must ensure the guidelines below are followed for all images added.
If the changes are changed on a product it can take up to 96hrs for the new images to go live as the system processes and stores these images. Your product could be offline during this time and will only re-list once the images have successfully processed.
The images on products should not be frequently changed. They should only be updated if the product has changed or the image previously did not meet the necessary product specification.
Understanding Shipping
Basics
In order for your products to be purchasable in a country you must have shipping configured which covers that product.
You must ensure that the courier, service, and delivery time provided for all shipping configurations is accurate to avoid poor performance and customer refunds.
All services used should provide a delivery time within 14 days for international transactions and 5 days for domestic.
To minimise customer issues, enquiries, and refunds you should use services which provide tracking and include this on each order shipment.
The shipping cost provided should be the most competitive which can be provided as shipping price is key in the customers purchasing decision.
Update Shipping
All shipping changes must be made via the Shipping Manager module within the Retailer Portal.
Any changes which are made to add new carriers or services will take affect within a few hours once the shipping system next updates.
All changes which are made to the calculation methods (quantity, value, weight or order level) will take affect within a few hours once the shipping system next updates.
Any changes to add new countries or remove existing countries from the shipping set-up will take up to 96hrs to take affect.
If new countries are added your products will not be active in those countries until the shipping set-up has updated (up to 96hrs) and that product has been updated via your product feed to re-index it's visibility.