Shipping Manager
What is it?
The new Shipping Manager feature in our Retailer Portal allows you to manage your Shipping Methods.
Shipping methods are used to calculate the right shipping for a customer based on factors such as destination and pricing model chosen.
Who can access it?
We’re rolling out the Shipping Manager to merchants in phases throughout Q4 2021 - Q1 2022, you’ll be contacted with more information when it’s available to you and will see a new Shipping Manager menu item when you login to Retailer Portal once you have access.
What can I do with it?
During onboarding, you’ll setup your initial methods that will be used when customers buy your goods from different geographies.
Once you’re live on Fruugo, you can visit the Shipping Manager anytime to add new methods and edit or disable existing ones.
What are the benefits?
No more spreadsheet!
Easy to add/edit/disable methods on demand.
Be more specific with your customers such as letting them know which courier and service.
Should lead to less customer enquiries to you.
What about my existing methods?
Any methods you create in the new Shipping Manager will be chosen first by our customer facing systems to set shipping options and prices. Where a new method doesn’t exist, old methods will be used to set shipping options and prices.
We intend to fully remove support for old methods in the near future, so we recommend creating your new methods as soon as possible, especially as it’ll result in the benefits mentioned above!
How do I use it?
Access
You can access this feature by clicking on ‘My methods’ under the Shipping Management heading on the left-hand navigation menu.
My methods summary screen
This screen will show any existing methods created.
If you haven’t yet created any methods you’ll see a ‘No shipping methods’ message.
On this screen you can:
See your merchant name and ID (top left).
See your existing methods.
See which methods are enabled or disabled (disabled methods feature blue text).
Click to edit an existing method (via ellipses or clicking method card itself).
Click to disable an existing method (via ellipses). Note disabled methods will not be used for orders.
Add a new method (blue plus icon top right).
Filter on existing methods to find them easier (funnel icon top right).
Sort on existing methods to find them easier (list and arrow icon top right).
Paginate to explore existing methods, and change number shown per page.
Add a new method
You can add a new method by clicking the blue plus '+' icon in the top right of the screen.
You’ll see a blank method to then populate details for.
You can then set:
Carrier and Service that you’ll use for this method - we’ll show this to our customers.
Whether the method is Delivery Duty Paid - used to calculate tax values.
Route details (note you can add multiple routes to a method):
To country (destinations)* via blue plus '+' button.
Estimated number of delivery days value for shipping to these destinations.
A pricing model - see here for help on each model (some have tier options too).
Any restrictions for weight or quantity via Add restriction blue plus '+' button;
Weight restricts only orders with total weights in the defined band to this method.
Quantity restricts only orders with total quantities in the defined band to this method.
Click Save & Close when you’re ready or Cancel if want to delete details and start again.
Our system will validate your method details and notify you of any errors to correct.
On successful save, you can choose to return to your summary screen or create another.
*note you cannot select a From country, which will always be the country you’re registered to as a business.
Edit an existing method
Clicking a method from your summary screen or using the ellipses will open the method for editing.
From here you can edit any of the details associated with a method in the same way as adding a method.
Click Save & Close when you’re ready or Cancel if want to go back to your methods summary screen.
Our system will validate your method details and notify you of any errors to correct.
On successful save you’ll see a notification.