Guide To Dispute Resolution

What is a Chargeback?

A chargeback is a process where a customer disputes a payment and contacts their bank or card issuer to request a reversal of the transaction, resulting in a refund. This typically happens when the customer believes that the charge was unauthorized or if they are unsatisfied with the product or service received.

Chargebacks are generally classified into two main categories. Click on each category to learn more:

·        Fraudulent (Unauthorized) Chargebacks  
These occur when a customer claims that the transaction was unauthorized, often due to credit card theft or fraud.

·        Consumer (Collaboration) Chargebacks
These are disputes where the customer is dissatisfied with the product, such as when an item is not received or differs from its description.

By clicking on each category, you can learn more how Fruugo works with you to address and resolve these disputes effectively.