In these exceptional times, a lot of sellers are experiencing unprecedented pressure on their operations. At Fruugo, we are dedicated to helping sellers get through this period as smoothly as possible and we will work with you to do what we can to help you keep trading.

As the situation across the world evolves, governments are reacting to rises in cases, people find themselves under new restrictive measures, or more positively, countries begin to transition out of previous restriction. We are aiming to keep up to date with the latest releases from governments and logistics providers to allow us to help keep you informed through a series of updates.

Using this dedicated COVID-19 section of our Retailer Support Documentation we will be adding information to assist you continue to operate your business through these difficult times. It will include details such as:

• New Fruugo developments to help during COVID-19, such as our Courier Network Status Dashboard

• Advise on how to manage your Fruugo account and changes you can make to ease your burden

• Updates on restrictions

• A basic overview of the restrictions and impact to simplify understanding

• An overview of demand and product trends

• VAT & taxation advise

Current Sections

Our Key Information & Actions section will look to provide information on:

• Understanding the restrictions

• The increased demand for online shopping

• Actions you can take on Fruugo to manage your account

• Working Conditions and employee well-being

• Support available from Fruugo

The Fruugo Courier Network Dashboard is designed to provide you with a single location to view the current operational status of the top global couriers across each of Fruugo’s 46 countries.

This service information will be updated frequently to help you understand where there are delays or restrictions with the top global couriers.

To improve the flow of communication between yourselves, your logistics partners, and the customer we have recently completed a new development which will allow us to provide a Fruugo email address for the customer as part of the order - both in the Retailer Portal & via our Order API.

The new development will allow you and your logistics partner to use this email address to provide vital order updates such as dispatch and tracking information to the customer to ensure they are aware on the progress of their shipment and the planned delivery.