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| Common Question | Answer |
|---|---|
| What is the seller portal URL? | http://merchantcentreretailer.fruugo.com |
What functionality is supported in the seller portal? | View orders, search orders, confirm orders, mark orders as shipped, input tracking info, reject orders, cancel orders, download multilingual packing list, update banking details, update contact and address details. |
| What is the URL for seller documentation? | https://fruugo.atlassian.net/wiki/x/BYAH |
How do I contact the Fruugo support? | You can go to Fruugo's service desk portal to raise any data related enquiries. In addition, there are three global help centers that you may contact by phone. Feel free to call any number that you feel will be most helpful. Each locale should be able to accommodate any inquiries. US: (+1) 512 861 1983 UK: (+44) 0161 938 0155 AU: (+61) 862555040 Customer Service inquiries (such as regarding delayed orders) should go to help@fruugo.com which raises a ticket in Fruugo's Zendesk platform. |
How do I find the Access Token and Seller ID required for the ChannelAdvisor integration? | Seller ID and Access Token will be assigned to you during the Fruugo integration process. You are issued with login details to raise inquiries here: https://fruugo.atlassian.net/servicedesk/customer/portal/1. You can also e-mail data@fruugo.com which raises a ticket within service desk should you lose your credentials or have other issues. |
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