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Processing Returns
Customers are instructed to notify you about their wish to return an order, or any product included in the order, within 14 days of receiving the delivery.
Returns notifications will appear under the Enquiries tab and you will be notified of any new enquiries you receive via email.
When providing a customer with returns information please ensure that you instruct the customer to ship the return package to your returns address. Please advise every customer to return their goods on a tracked service should the goods be lost in the postThe customer return process is automated and if the customer is within their returns window, returns instructions will be automatically provided to them by our interactive help centre, so please ensure your returns details listed in the portal are kept up to date.
We do state that customers must cover the costs of returns postage but if you wish to provide a free returns label in order to provide a better service you are more than welcome to do so. Please attach a returns form for the customer so that they can supply this in their return package.
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