What is it?
What do I have to do?
Required contact details
The following manufacturer contact details are required.
Contact type | Mandatory |
|---|---|
Registered Company Name |
|
Trading Name |
|
Address Line 1 |
|
Address Line 2 and 3 |
|
City |
|
Postal Code |
|
Country |
|
Phone Number |
|
Email Address |
|
Website URL |
|
Add contacts
Please follow these steps to provide your contacts:
Step | Action | ||
|---|---|---|---|
1 | Log in to Retailer Portal using your retailer credentials | ||
2 | Locate the Compliance menu item in the navigation pane | ||
3 | Click on the GPSR page under the Compliance menu item | ||
4 | Configure your GPSR setting by choosing either a brand or manufacturer configuration | ||
5 | Click on the Add New Contacts button | ||
6 | Download your CSV document containing the required contact fields | ||
7 | Complete your CSV file
| ||
8 | Upload your CSV file
| ||
- | Repeat the process from step 5 if you’d like to amend your contacts, or provide contact details for additional brands/manufacturers. Uploading a CSV document will overwrite an existing file so please ensure that you include all information. |
Further Guidance
| Expand | ||
|---|---|---|
| ||
Open the downloaded file in Microsoft Excel, Notepad/Text editor or any available editor. If you are using Microsoft Excel, you will be prompted to convert the file, please select the ‘Don’t Convert' option. Enter all data in the file against the pre-populated brand/manufacturer values and save the file.
|
Validation check
Submitted contact information will pass through a basic address validation check.
Addresses are scored on quality and those considered ‘low quality’ are marked as invalid.
Your contacts will be visible in the ‘Pending’ tab during this process. Once we have processed your contacts, you will receive an email notification.
| Tip |
|---|
Valid |
If the information is valid, the contact details will be displayed on the applicable product listings on the Fruugo marketplace.
You can view these contacts in the ‘Valid’ tab.
| Warning |
|---|
Invalid |
If there are any issues with the information you have provided such as missing information or invalid address details, then those contacts will be clearly listed in the ‘Invalid' tab.
To resolve any issues, please repeat the process to add new contacts from step 5.
Troubleshooting
Error Message | CSV Column Name | Rules |
|---|---|---|
Responsible person is required | - | A responsible person is required if the manufacturer_country_code is outside of the EU, EEA, or EFTA, or NI. |
Manufacturer country not found | - | The manufacturer_country_code must be an ISO 2-letter country code. |
Manufacturer is required | - | At least manufacturer contact details are required. |
A Responsible EU Person is only required of the contact address sits outside of the EU | - | Where the manufacturer country is within the EU, EEA, EFTA, or NI, a Responsible Person contact is not applicable. |
Parse Error: Blank line found on line <line number> | - | The CSV must contain no blank lines. Please remove any blank rows or columns. |
This CSV file cannot be processed as it contains no data | - | Add data to CSV document. |
Address not considered valid | - | Address is scored as ‘low quality’. Please check the submitted address for errors or reformat your address. |
A duplicate brand/manufacturer mapping was found for <brand/manufacturer> on line <line number> | brand_or_manufacturer | Please remove the duplicate brand/manufacturer. |
Manufacturer legal name maximum length is 99 characters | manufacturer_registered_company_name |
|
Manufacturer trading name is required OR Manufacturer trading name maximum length is 99 characters | manufacturer_trading_name |
|
Manufacturer line1 is required OR Manufacturer line1 maximum length is 254 characters | manufacturer_address_line_1 |
|
Manufacturer line2 maximum length is 254 characters | manufacturer_address_line_2 |
|
Manufacturer line3 maximum length is 254 characters | manufacturer_address_line_3 |
|
Manufacturer city is required OR Manufacturer city maximum length is 99 characters | manufacturer_city |
|
Manufacturer postal code is required OR Manufacturer postal code maximum length is 99 characters | manufacturer_postal_code |
|
Manufacturer country is required OR Manufacturer country maximum length is 99 characters | manufacturer_country_code | Country name must be in English or 2 character ISO code |
Manufacturer phone number maximum length is 99 characters | manufacturer_phone_number |
|
Manufacturer email is required OR Manufacturer email is not valid | manufacturer_email_address | Only accept valid email addresses |
Manufacturer url must have a valid format | manufacturer_website_gpsr_link | Only accept valid URLs |
Responsible_person legal name is required | responsible_person_registered_company_name |
|
Responsible_person trading name is required | responsible_person_trading_name |
|
Responsible_person line1 is required OR Responsible_person line1 maximum length is 254 characters | responsible_person_address_line_1 |
|
Responsible_person line2 maximum length is 254 characters | responsible_person_address_line_2 |
|
Responsible_person line3 maximum length is 254 characters | responsible_person_address_line_3 |
|
Responsible_person city is required OR Responsible_person city maximum length is 99 characters | responsible_person_city |
|
Responsible_person postal code is required OR Responsible_person postal code maximum length is 99 characters | responsible_person_postal_code |
|
Responsible_person country is required OR Responsible_person country not found | responsible_person_country_code | Country name must be in English or 2 character ISO code. Accepted countries are within the EU, EEA, EFTA, and NI. |
Responsible_person phone number maximum length is 99 characters | responsible_person_phone_number |
|
Responsible_person email is not valid | responsible_person_email_address | Only accept valid email addresses |
Responsible_person url must have a valid format | responsible_person_website_gpsr_link | Only accept valid URLs |