In these exceptional times, a lot of sellers are experiencing unprecedented pressure on their operations. At Fruugo, we are dedicated to helping sellers get through this period as smoothly as possible and we will work with you to do what we can to help you keep trading.
As the situation across the world evolves, governments are reacting to rises in cases, people find themselves under new restrictive measures, or more positively, countries begin to transition out of previous restriction. We are aiming to keep up to date with the latest releases from governments and logistics providers to allow us to help keep you informed through a series of updates.
Using this dedicated COVID-19 section of our Retailer Support Documentation we will be adding information to assist you continue to operate your business through these difficult times. It will include details such as:
New Fruugo developments to help during COVID-19, such as our Courier Network Status Dashboard
Advise on how to manage your Fruugo account and changes you can make to ease your burden
Updates on restrictions
A basic overview of the restrictions and impact to simplify understanding
An overview of demand and product trends
VAT & taxation advise
Current Sections (left-navigation)
Our Key Information & Actions section will look to provide information on:
Understanding the restrictions
The increased demand for online shopping
Actions you can take on Fruugo to manage your account
Working Conditions and employee well-being
Support available from Fruugo
The Fruugo Courier Network Dashboard is designed to provide you with a single location to view the current operational status of the top global couriers across each of Fruugo’s 46 countries.
This service information will be updated frequently to help you understand where there are delays or restrictions with the top global couriers.
To improve the flow of communication between yourselves, your logistics partners, and the customer we have recently completed a new development which will allow us to provide a Fruugo email address for the customer as part of the order - both in the Retailer Portal & via our Order API.
The new development will allow you and your logistics partner to use this email address to provide vital order updates such as dispatch and tracking information to the customer to ensure they are aware on the progress of their shipment and the planned delivery.
To improve the flow of communication between yourselves, your logistics partners, and the customer we have recently completed a new development which will allow us to provide a Fruugo email address for the customer as part of the order - both in the Retailer Portal & via our Order API.
The new development will allow you and your logistics partner to use this email address to provide vital order updates such as dispatch and tracking information to the customer to ensure they are aware on the progress of their shipment and the planned delivery.